Terms and Conditions

Whitiangler Terms and Conditions

Whitiangler Limited is a MOSS (Maritime Operator Safety System) certified provider of fishing charter services. We employ or contract experienced guides/skippers to captain our custom built Stabicraft 2250 Centrecab vessel. Our boats carry, generally, 4-5 customers at a time and 1 skipper.

All prices are in New Zealand Dollars.

DEPOSITS

We do not require a deposit. However, we require the total value to be paid in full before the trip by direct debit or you may pay cash on the day of your charter. You must let us know how you intend to pay at the time of booking. If for any reason the trip is unable to happen due to unforeseen circumstances (such as weather), you will be refunded in full or we can reschedule your trip.

DIRECT DEBIT / PAYMENT

If you are transferring funds directly to our bank please ensure you use your name and trip date as a reference to allow us to identify the payment. Our bank details are:

Whitiangler Ltd

02-0191-0418302-000

INTERNATIONAL PAYMENT

Payment can be made by international bank transfer. Alternatively, you can pay us on the day of your charter in cash.

FOOD AND DRINK

You can bring your own food and drinks or we can arrange Café lunch packs for extra $20 per person. We can also arrange picnic and/or platters at an additional cost.

ALCHOHOL

We are happy for you to bring your own alcohol. However, we reserve the right to go back to the wharf if people have consumed unreasonable amounts of alcohol and become unruly or uncooperative. The safety of everyone on board is our utmost priority.

REFUNDS

Refunds are processed if the trip cannot go ahead due to circumstances out of our control. If for any reason, you decide to cancel your booking, we will provide a full refund if provided with a week’s notice. Otherwise we will refund 50% of your trip. We do not provide refunds for NO SHOWS or missed charters.

IF YOU HAVE NOT HEARD FROM US BY 5PM THE DAY BEFORE YOUR BOOKING YOU MUST CALL US ON +64 211165074 TO MAKE SURE YOUR TRIP IS STILL GOING AHEAD.

You may cancel your booking at any time either by phone call to (0211165074) or by email to (info@whitiangler.co.nz).

CANCELLATIONS

If, due to circumstances beyond our control we find it necessary to cancel the trip/trips, we will notify you as soon as possible and will refund your money in full.

We reserve the right to make any changes to, or cancellation of, your trip, that we deem necessary, at any time up to, and following, departure.

These may be caused by, but are not limited to;

Unsuitable/unpredictable weather conditions
Mechanical issues
Personnel / business issues
Insufficient customers booked (a minimum of 4 persons required for single seat trips).
Government enforced Lockdowns or border closures, due to Covid-19.

If you cancel your booking, we ask that you do so no less than a week prior to your trip, to allow us time to fill the booking.

HEALTH AND SAFETY

Whitiangler Limited takes the safety of our customers very seriously and we have an excellent safety record. Our experienced skippers will give a safety briefing at the wharf prior to departure.

Our primary concern is for your safety and you must comply with any instructions from the skipper immediately and without argument. This includes the donning of life jackets when conditions warrant or for any other reason the skipper determines necessary.

There is no set under age for children however if you are unsure whether your friends, family or children can cope with boating and sea conditions then feel free to give us a call to discuss.

If you think that motion sickness could be an issue, we recommend sea-sickness tablets should be taken prior to the trip as a precaution. NO refunds are given if customers are sea sick or require us to take them back to the wharf.

Please notify us of any serious health conditions. Fishing of this type is physically demanding. Consult your healthcare professional for advice before making a booking if you have any concerns.

Make sure you prepare for a range of weather conditions and bring enough clothes to stay dry and warm. In winter thermals, rainproof jacket and beanie are recommended. Waterproof leggings are also recommended for winter. In all seasons bring a hat, sunglasses and sunscreen. For safety reasons we do not advise the wearing of gumboots.

COVID-19 PROTECTION

Whitiangler Limited operates within the current guidelines set by the Ministry of Health. We have no Convid restrictions in place currently that affect our charter operation. Eeryone is encouraged to participate in our charter activities. However we do ask that if you are unwell, to stay home and reschedule your trip.

SUSTAINABILITY

Whitiangtler Limited supports sustainable fishing practices. While we encourage catch and release wherever possible, our standard boat rule is one kingfish per angler. For other species of fish normal catch limits apply.

Fish filleting and fish smoking are additional costs and must be arranged at the time of booking.

IMAGES AND VIDEOS

Whitiangler may take photos and/or video of you fishing. These are the property of Whitiangler Limited and we can use them on any medium to promote our business such as on our web site or in social media. You will need to contact us in writing prior to the trip if you do not want pictures of yourself used on any medium.

We are not responsible for photos and/or videos taken by our other customers. You will need to manage this circumstance yourself should you not want your image recorded.

You are welcome to take as many photos/videos as you like for your own collection.

PRIVACY POLICY

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you. All information collected from you, by us, will remain private and confidential to Whitiangler Limited.

We may provide information about you to our employees or contractors in order to provide our charter services to you. We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to by law. Should you breach our Terms and Conditions or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purpose of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with New Zealand law.

We look forward to getting you out for an ultimate fishing adventure!